At PublicKitchen.ae, we are committed to providing high-quality, freshly prepared bulk meals for distribution across the UAE. Your satisfaction is our top priority, and we aim to address any concerns you may have regarding your order. Please read our return policy carefully to understand your rights and responsibilities
1. Eligibility for Returns
Due to the perishable nature of our food products, we do not accept returns on any bulk meal orders. However, if there is an issue with your order, such as incorrect items, damaged packaging, or quality concerns, we encourage you to contact us immediately for resolution.
2. Reporting an Issue
If you encounter a problem with your order, please notify us within 24 hours of receiving the delivery by contacting our customer service team via:
- Email: info@publickitchen.ae
- Phone/WhatsApp: +971 526 860022
When reporting an issue, please provide:
- Your order number
- Details of the problem
- Photos of the items (if applicable)
3. Resolution Process
Upon reviewing your claim, we may offer one of the following resolutions:
- Replacement of the affected items
- Credit for future orders
- Partial or full refund (at our discretion)
Resolutions will depend on the specific nature of the issue and the supporting evidence provided.
4. Conditions for Refunds or Credits
Refunds or credits will only be issued under the following conditions:
- The issue was reported within the specified 24-hour window.
- Sufficient evidence, such as photos or documentation, was provided to support the claim.
- The problem was due to errors or issues, such as incorrect or damaged items.
5. Non-Refundable Scenarios
We are unable to offer refunds or replacements in the following situations:
- Orders that were not stored or handled properly after delivery.
- Issues reported outside the 24-hour window.
- Personal preference changes after delivery.
6. Order Cancellations
Cancellations are accepted up to 24 hours before the scheduled delivery time. Please get in touch with us directly to process your cancellation. Refunds for canceled orders will be processed within 7 business days.
7. Contact Us
Your feedback is essential to us. If you have any questions or concerns regarding your order or our return policy, please reach out to our support team:
- Email: info@publickitchen.ae
- Phone/WhatsApp: +971526860022
- Business Hours: 9-5 Hours
Thank you for choosing PublicKitchen.ae. We value your trust and look forward to serving you.
Note: PublicKitchen.ae reserves the right to amend this policy without prior notice.